 Frequently Asked Questions
How do I find the item I'm looking for on HerbalRemedy.in ? There are two ways you can find products on the site, either browse through the listings on the left hand side of the screen or use the Search our shop feature, which is very fast and very accurate and you can also search using our advanced search feature which will help you search for exact product page. How do I order from the website? When you have found the product you are looking for, click on the "Add to Cart" button that appears next to that product. If you make a mistake or change your mind, you can remove products and/or change quantities at any time before going through the 'Checkout'. If you make any changes to your cart remember to click the "update" button to make the changes. Once you have a selection of products that you are happy with, click 'Checkout' to enter our secure area and fill in the details we ask for, and then sit back and let us do the rest. Do I need to register to shop on your site? Registration is not obligatory for shopping on our site, although it is suggested for repeat Customers as it saves the errand of giving the same data whenever you shop on our site. How long will it take for my order to arrive? Items that are in stock will usually be dispatched within 48 hours of order placement and should reach the Customers doorstep depending upon the method of Shipping you selected. You will also receive emails from us keeping you updated with the progress of your order if Priority Shipping method is selected. What happens if an item I want is out of stock? Out of stock, isn't out of reach. If there is an item you are really trying to get hold of then please e-mail us at support@herbalremedy.in with the details of the item you wish to purchase and we will do our best to try and get it for you. To what countries do you ship? We ship worldwide. It is our honor and privilege to serve our Customers in all corners of the world. What are your Shipping Charges? It is our endeavor to make shipping charges as reasonable as possible. The shipping charges are dependent on the volume-weight of the product as well as the country where it has to be dispatched. To find out more about shipping please click here. Will I have to pay import duties? With our experience we have seen that the customers whose shipments had their residential addresses have not paid any import duty as yet. However, we are unable to guarantee this as we have no control over VAT, customs taxes, and import duties and we cannot predict where they will occur, as policies vary greatly from nation to nation. How do I find out how my order is progressing? If you would like to make an enquiry regarding the status of your order, please contact us by emailing support@herbalremedy.in with your order no. and date. I've recently placed an order with HerbalRemedy.in but would like to cancel it now. Can you tell me how to go about this? If you wish to cancel an order, then you can do so by emailing us at support@herbalremedy.in within the same day of placing it. After this time, we may have already packaged your order and made arrangements for it to be sent out to you. Is it safe to give my credit card details online? All transactions take place on a secure server using SSL encryption technology to ensure a high level of security when you enter your personal and payment details. To verify that you are shopping in a secure environment, a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. Please note that if you're using an older browser which doesn't support 128-bit encryption you may be having trouble accessing our secure pages. Then you need to upgrade your Internet Browser. Don't worry - this is easy! Simply go to Microsoft (if using internet explorer) or Netscape (if using Netscape) websites where you can upgrade your browser directly. What forms of payment do you accept? I haven't got a credit card - how can I pay? We offer several different ways of paying on herbalremedy.in please click here to see the list of available options. Do you accept phone orders? Sorry but at present we do not take orders by phone. Orders can be placed on our website at herbalremedy.in. Do you give a discount for a bulk order? Yes, we're always willing to look at large orders and offer attractive discounts. Please let us know more about your requirements by filling out our contact form and mention the subject as Bulk/Wholesale Enquiry I'm looking for an item which is not on your site - can you get it for me? Yes, we would be more than happy to source any item for you. Please email us at support@herbalremedy.in Is it safe to shop online with Indian Herbal Store? We understand that shopping on the internet can feel risky and insecure. Therefore, we have taken every precaution to make sure that the information is collected and stored accurately and confidentially without danger of unauthorized access. When will my Credit Card be debited? We do not believe in charging for an item until it is on its way to you. Once your order has left our warehouse, we will debit your nominated account and send you an email to confirm that your order is on its way. How will you use my personal details? We at HerbalRemedy.in are committed to protecting your privacy. We use the information we collect about you to process orders and to enhance your overall shopping experience. We have never nor will we ever share or sell our customer information. What if I am not satisfied with the level of service I received from HerbalRemedy.in? At HerbalRemedy.in we aim for total customer satisfaction and therefore, in the highly unlikely event of a problem, please do let us know either by sending us an email at support@herbalremedy.in. Any complaint that you have will be dealt with fairly, effectively and confidentially. We will acknowledge your complaint within one working day and will do our very best to make you happy again! What if I have a Suggestion about the site? At HerbalRemedy.in we make every effort to provide a service that is above and beyond others. So, your opinions of our products and the overall shopping experience at HerbalRemedy.in are of supreme importance. Please e-mail your suggestions (good or bad) at support@herbalremedy.in Under what conditions can one return a package? Products once purchased can not be returned. I've got a problem that isn't listed here? We tried to make using this site as informative and painless as possible. If however, you're having problems please feel free to contact us at support@herbalremedy.in | 
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